Refund & Return Policy

Because Rouleto provides digital products and online software access, all purchases are subject to the following refund policy.

Digital Products and License Keys

Rouleto provides digital license keys and access to software functionality. No physical products are shipped, and therefore physical returns or exchanges are not applicable.

After purchase, the license key is delivered electronically to the email address provided by the customer and/or made available through the customer's Dashboard.

When a Refund Is Available

A refund may be requested if the license key has not been activated or used and the request is made before the Service has been accessed or used.

A refund may also be considered in the following cases:

• the payment was charged more than once for the same purchase;

• the license key was not delivered due to a technical issue on our side;

• the purchased plan could not be activated due to a technical issue caused by Rouleto;

• the paid functionality was not provided and the issue could not be resolved within a reasonable time.

When a Refund Is Not Available

Once a license key has been activated in the Rouleto Dashboard or the paid Service has been used, the purchase is considered used and is generally non-refundable.

This includes, without limitation:

• activation of the license key;

• logging into or accessing the paid functionality associated with the license;

• generating or using AI recommendations;

• uploading or processing roulette history or screenshots;

• using any other functionality included in the purchased plan.

Rouleto automatically records relevant account and usage information, including license activation, access dates and times, and usage of available features. This information may be used to verify whether a license has been activated or the Service has been used.

License and Account Verification

The email address used to complete a purchase does not necessarily have to match the email address of the Rouleto Dashboard account in which the license key is activated.

A license key may be purchased using one email address and subsequently activated or used through a different Rouleto account.

For this reason, the email address associated with a Dashboard account is not the sole method used to determine whether a purchase was made or whether a license has been used.

When reviewing a refund request or payment dispute, Rouleto may use and correlate relevant records, including, where applicable:

• payment and transaction information;

• order information;

• license key issuance and delivery records;

• license activation records;

• the Dashboard account associated with the activated license;

• activation date and time;

• account access records;

• IP address and related technical information;

• usage records and feature activity.

These records may be used to verify the delivery, activation, and use of a license, including where the email address used for the purchase differs from the email address associated with the Dashboard account.

For plans that include a limited number of AI recommendations, the number of recommendations used may be recorded in the customer's Dashboard and system logs.

A customer's dissatisfaction with analytical results, recommendations, signals, winnings, losses, or the effectiveness of the Service does not constitute grounds for a refund.

Technical Problems

If you experience a technical problem that prevents you from accessing or using a paid plan, please contact us at ai.rouleto@gmail.com.

We will make reasonable efforts to investigate and resolve confirmed technical issues.

Where appropriate, instead of a refund, we may offer:

• technical assistance;

• restoration of access;

• a replacement license key;

• an extension of the license period; or

• an equivalent replacement plan.

EU Right of Withdrawal

For customers located in the European Union, mandatory consumer rights regarding digital content and digital services apply where required by applicable law.

Where permitted by applicable law, the customer may expressly request that the digital Service begin immediately after purchase and acknowledge that they may lose their statutory right of withdrawal once performance has begun.

If the customer does not provide the required consent and acknowledgement, any applicable statutory withdrawal rights remain unaffected.

Nothing in this policy is intended to exclude or limit any mandatory consumer rights that cannot lawfully be excluded or limited.

Refund Requests

To request a refund or report a technical issue, contact us at:

ai.rouleto@gmail.com

Please include:

• the email address used for the purchase, if available;

• order number or transaction ID, if available;

• date of purchase;

• purchased plan;

• a description of the issue or reason for the request.

We will review the request and notify you of the decision.

If a refund is approved, it will normally be issued to the original payment method. The time required for the funds to appear in your account may depend on the payment provider, bank, card issuer, or other payment intermediary.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact our support team at ai.rouleto@gmail.com and give us an opportunity to investigate and resolve the issue.

If a chargeback is initiated, Rouleto may provide the relevant payment provider with records confirming the purchase and delivery of the digital Service, including, where applicable, payment and transaction information, license issuance and delivery records, activation date and time, Dashboard account information, access records, usage records, IP address, and other relevant technical information.

The fact that the email address used for the purchase differs from the email address associated with the Dashboard account does not, by itself, establish that the license was not purchased or used by the customer.

We reserve the right to restrict or revoke access to a license where a payment is reversed, charged back, or determined to be unauthorized, subject to applicable law.